Customer Testimonials
Getting a vehicle at Ross Darrow was great. I had a great experience working with Mike! He was friendly, professional, and made me feel comfortable throughout the entire process. The whole experience was smooth and stress-free. I highly recommend him and would absolutely buy another vehicle here again!
Such an amazing experience Antonio Lopez is the absolute best!! He was so helpful and amazing , took care of me and helped with the extra details. Would highly recommend coming to Russ Darrow Kia and ask for Antonio!!!
Mike went above and beyond to explain the process and accommodate our questions. If you’re purchasing a vehicle, Kia or otherwise, I couldn’t recommend him more.
Excellent service, Freddy was so very knowledgeable. Kind and courteous. Excellent to work with.
Mike was so honest and knowledgeable- great experience all around.
I would not buy a car here, as I have had the worst experience trying to get service here. Had an appointment for 7:30AM on a Friday which the car was dropped off Thursday night for, car didn't even get looked at until mid-day the following day (Saturday) and only after calling to follow up. Brendan is the only name I can remember sadly. Several days later they called me to get a service campaign done for a security system missing components, which if this campaign is outstanding why would you send the car home with me instead of ... Read More Google - Nov 9, 2026
A great experience in getting a just-released Kia EV3 in a high-demand market! The salesperson (Zack) was extremely helpful in finding the trim I wanted, kept me informed on the availability of this car and its delivery time as it evolved, and was very knowledgeable in the operation of the car. Given the increasing demand for this ev, there wasn't much leeway in pricing outside of a Kia corporate discount. However, they did not add any dealer additional price increases. Overall, an easy and exceptional experience in buying a car. Over the years, we've bought 5 Kias from this ... Read More Google - Nov 8, 2026
Steve Young will get things done! I’m so happy!
TJ was hands down an incredible salesman to work with! Not only was he extremely knowledgeable, but he genuinely listened, was patient, and made the entire experience so enjoyable and stress-free. I couldn’t be more grateful for our family’s new Kia Telluride! A huge thank-you to TJ, Tony, and Chad for going above and beyond and making the entire process run so smoothly. We truly appreciate everything you did for our family! Highly recommend working with this team!
Steve is one of the most personable associates I have ever had the pleasure of working with. Not only did he take into account my needs and interests, he brought around the right car for me on the first try. I have never felt so at home and comfortable when getting a vehicle and I have had over 5 different vehicle purchasing situations before this at other dealerships. I only wish I would have come Russ Darrow Kia the first time. Thank you so much Steve and Devon for setting me up financially as well. I look forward to coming to ... Read More Google - Nov 7, 2026
When I bought my car from this dealership, the bumper was damaged, but I was told they would fix it. I waited weeks for the part to come in, and when I finally brought the car in for the repair, I noticed right away that the bumper wasn't sitting correctly. Even Zack the guy who sold me the car, agreed that it didn't look right. They took it back in to fix it again and when they brought it back out, it looked fine. Unfortunately, less than a week later the bumper was hanging weird again.
I reached ... Read More Google - Nov 7, 2026
Antonio has been wonderful to my family and an amazing sales representative. We have gone through him for multiple of our family vehicles and we have loved each one. Highly recommend going through Antonio if you’re looking to purchase through Russ Darrow!
Very personal and prompt service and excellent communication.
Antonio and Eric treated us very well and were able to resolve our case. They gave me many options, and I was able to secure the best outcome for my situation. They are very professional yet approachable—like family. 100% recommended.
(Translated by Google) The service has been excellent, Antonio and Erick have been professional and helped in the car buying process, quick and efficient. (Original) El trato a sido excelente, Antonio y Erick han sido profesionales y ayudaron en el proceso de comprar auto, rápido y eficiente.
We absolutely love our Telluride and had such a great experience working with Everett Buol! He was incredibly easy to work with, answered all of our questions, and made the entire process enjoyable. We would definitely buy another vehicle from him and highly recommend working with Everett!
Freddy was great! He was very patient with me. I had a lot of questions at the dealership and via emails. He was one it and we found the perfect ride for me.
Highly recommend steve
The Dealership is Nice, there is plenty of selection, visually appealing the staff is friendly.
Have both my family’s Kias bought and serviced here, Zach in sales always has been helpful as well would recommend
Had a great experience purchasing my new car at Darrow Kia! I worked with Eric and he helped me find the perfect car for me. He made the entire process simple and easy to understand. He explained everything and answered all of my questions. I feel like I got a great deal and didn’t feel pressured to buy. This is my first Kia and Eric made me feel like I was making a great choice. Ask for Eric when you go!
10/10 Eric was great
Eric was so amazing! Helped me find a new whip fast. Super personable and easy going. Would recommend him to anyone looking for a new ride!
I had an awesome experience here at Russ Darrow! Everyone was super knowledgeable especially Eric R!
Excellent experience buying a Sportage from Eric
Eric was extremely helpful buying my car! I would recommend Russ Darrow Kia to anyone looking to upgrade their ride!
Eric made purchasing my Telluride so easy!!
Zack Glynn is the best! We just purchased an EV6! This is the 2nd car we have bought from him. The process was smooth and Zack made sure everything was just right for us. He took his time to make sure we understood everything about EVs as this is a new adventure for us. He listens and delivers. Thanks Zack!
Eric was amazing! I love my new Kia Sportage.
I had a great experience working with Everett! He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He made the entire process easy and stress-free, answered all my questions, and went above and beyond to make sure I was taken care of. You can tell he takes pride in what he does and puts his customers first. If you’re looking for someone honest, personable, and willing to go the extra mile, I highly recommend asking for Everett. Great guy and an even better salesman!
Mike….was super friendly and helpful with the purchase of my new vehicle
Mike the goat
Mike is great and awesome
Mike was a huge help in finding the car for me
Mike was wonderful! Couldn’t ask for better assistance 🙂
Mike was great.
Horrible service. They owe us a back bumper, they backed the car into something. Since 8-11-26. No one returns our calls. Worse service so reget buying from them!
Bought a car here about 6 months ago. The first week I noticed it was leaking oil and they had sealed my dipstick to the oil pan when they did the oil change to prep the car for sale. I had to bring it back in 3-4 time for them to "fix" the oil leak it was having. By the 4 time they couldn't find a leak. Well 5 months later engine trouble so I take it elsewhere after the poor communication I got working with Russ Darrow. THOUSANDS of dollars in repairs to my engine. The technician is telling ... Read More Google - Oct 29, 2026
This is was the best experience I’ve had! Robert helped me, he was very honest, informative, helpful & straight forward, he made this whole process worth it! I couldn't thank him enough!
Everett Buol was absolutely wonderful to work with and made the task of searching and purchasing a 'new' SUV so much more easier. He really listened to what I was looking for, what my financial situation was, and then came through with an SUV that was even better than I imagined. Everyone we worked with was fantastic - an overall great experience, will be back when I am looking for my next car.
This place should be ashamed of how they treat their own employees. Terrible customer service!
I got in with Steve Young, one of the great salesmen I've had, and we started looking at options and found the best deal.
Everett was awesome! He was super patient with me for a few months, well I looked for the perfect car that suited my daughter and I. He communicated quickly and always full of details with any questions I had. I am so happy with my new Kia Telluride!
I worked with Antonio to get into a used vehicle, he sat down with me when I got there, asked about what I need and would like in the vehicle, got me test driving a couple options, really quick too. Patience, attentiveness, and diligence is what I saw while working with Antonio. I am so very thankful for the hard work that was put in by him and the finance team, I love my new to me vehicle.
TJ helped me find the perfect first car! thanks TJ
This is the second or third time I have brought my vehicle in for an oil change and tire roation. Every time it has been multiple hours of waiting for updates. Each time I have needed to go back for updates on the status and even then it has been limited information on when my vehicle will be done. This most recent time I came in early in the morning (before 9:30 on a Thursday) and I am still waiting at 11:15 for any updates. Previously I have came during other days and times and it is the same experience.
Just a solid, honest experience overall. Very helpful on our family's needs and helped us find what we needed for now, but into the future! Antonio was knowledgeable and NOT pushy ... made us feel like we had all the time in the world.
It doesn't matter if it's ignorance or deception. Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was an email. He had time to look it up or check with his boss. Instead he confidently and definitively said yes. So I was led on for a whole week, thinking I was going to get a car for 3 grand less than it actually was. I even made sure my wife went to test drive it. Steve also ignored my request for an ... Read More DealerRater - Oct 14, 2026
Terrible experience-- i have bought 3 cars from russ darrow in the last 6 years-- no more. Had a tire that was losing pressure (4-5#) every other day. Took it back 4 times they couldn't find the issue. Called service dept. they said they needed to get a bigger dunk tank to see where the leak was-' followed up with Eric -- was gaslighted by everyone in the service depot. and the operator-- wouldn't take my call. - was on hold for 25 minutes-- called from another phone# and guess what they answered. Like I said I have bought 3 new cars from ... Read More Google - Oct 12, 2026
Every single person that i talked to had great energy which made my experience very enjoyable.
Great sales team from the moment we walked in, to walking out with a 2027 KIA Telluride Hybird. Tre Washington was our Sales Associate for purchasing the 2027 KIA Telluride. He was wonderful to work with; knowledgeable, respectful, and very comfortable answering all of our questions and concerns. Big step up for us with the Telluride's technology and Tre helped us all the way through. As a young man, he has a great future working with people in sales. Highly recommend him!
Freddy was a fantastic associate to work with on our Kia Seltos purchase. I appreciated his honest insight, knowledge of the car, and no pressure purchase approach. Additionally, he offered to deliver to our house after your dealership hours, which was above and beyond. Thank you!
Awful customer service all around. Won’t ever be back.
Inept service tech,(Jace) untrained office staff, inefficient service record system, terrible communication both internal and customer service. After confirming my car was ready, we had to wait for 90 minutes just for them to find the paperwork for our service. Service Manager was at a loss. Sales person had to help sort out the mess. If our kia needs service I will take it elsewhere.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
Had a great experience buying my car here. Since then it has been a complete shit show. I was charged for something that was supposed to be covered by warranty. Also never on time for anything. If I need to go to the dealership for anything i plan on dealing with them all day.
Traveling from out of state, had a problem with the navigation system, no sound. They simply said we don't take walk ins.
Antonio was a pleasure to work with. He was friendly, professional, and knowledgeable about the vehicle we purchased and made the process easy. We appreciated his responsiveness and proactive updates as well as him coordinating appointments so we could view, test drive, and sign documents over lunch breaks. He was patient and facilitated the process and let us make the decision without any pressure. Thank you Antonio!
My husband spent all day working with Freddy on financing a Telluride. Asked him to have paperwork ready to walk in and sign so we can sign and drive away. Freddy agreed. We drove 45 minutes to find out the paperwork had not been printed or prepared but we were told it would be just a minute… countless times. They also forced my husband to test drive the vehicle so he could “train” the new guy how to do test drives even though we told them we did not want to test drive and just came to sign the paperwork and ... Read More Google - Aug 29, 2026
I honestly don’t know where to begin. This was, without question, the worst and most frustrating car buying experience we’ve ever had.
We spent weeks searching for the right vehicle for our son. Unfortunately, it happened to be at this dealership.
From the very beginning, our salesperson, Michael Krumm, was incredibly disappointing. Communication was terrible. We constantly had be the ones to reach out. He never made us feel like he wanted our business, and several comments he made throughout the process were awkward and unhelpful. And at every opportunity, there was zero willingness to negotiate or work ... Read More DealerRater - Aug 14, 2026
I brought my van in because of a suspension noise and was quoted roughly $2,300 for front- and rear-end work. I was told I would receive photos showing what they found and why the repairs were needed, but those photos were never sent.
Based on their verbal description alone and a photo of a quote with notes, I only approved about $1,000 for the rear-end work.
Communication during the first week was poor. With little to no information about what was happening or when I would get my vehicle back, it honestly felt like my van was being held hostage. The only ... Read More Google - Aug 7, 2026
What a joke. I confirmed with two separate employees in the service center an oil change is $109. When the service is complete, its actually $137. On top of this, the "free carwash" is nothing but soap marks all over your car.
We purchased a Kia Carnival in mid-July from Russ Darrow Kia on Odana Road in Madison.
I’ll start with the good. We worked with Michael K., who was excellent. He was knowledgeable about the car and pleasant to work with. We test drove one Kia Carnival with him, and ultimately decided on another with lower miles that needed a couple of parts that were already on the way. The work remaining seemed straightforward, and we were able to take the car home that day, planning to bring it back for the additional work when the parts came in. So ... Read More Google - Jul 29, 2026
They offer the lowest for your trade in. They also have a very low selection of vehicles to pick from.
Thought Zack was a solid salesperson. No issues there. Poor rating due to the shady finance department and the deceptive sales tactics they use (leaving out key information until after purchases have been made).
Great people to work with and very friendly staff. We felt very comfortable buying here.
We stopped at Russ Darrow to look at a Kia Sorento Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient with our questions. He let us take it for a ride and we were impressed with his knowledge and with the vehicle.
We made arrangements with him to be back 2 days later to review and possibly purchase the vehicle. Again, Lorenzo was friendly, informative and very patient with us and we did trade in and purchase a new Kia. We really like the vehicle.
... Read More DealerRater - Jun 27, 2026
Best car buying experience I have ever had! Easy process and friendly staff all the way around.
Worked with Steven Young to purchase a new 2027 Kia Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We not only like the new Telluride but we are very pleased with the whole sales process. Thanks to Steven Young!
As a woman, I cannot recommend shopping here. I went recently to test drive a specific trim level with my sole deal breaker feature. That feature is only available on the higher trim levels. First, the two different dealers I worked with had no idea what the feature was or if the kias even had it, after I explained what it was. Then, they had me test drive a two-level lower trim level, which they insisted had the feature I wanted. The feature they didn't know existed 20 minutes earlier. At the end of the drive, I got a "... Read More Google - Jun 21, 2026
I called ahead, car was brought to the front of the store. Sales associate, came out and within 10 minutes we were on a test drive.
Levent made buying my first-ever brand new vehicle an amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire process was smooth, stress-free, and better than I could have hoped for. I truly appreciate his patience and professionalism and would highly recommend him and this dealership to anyone looking for a new vehicle. Thanks again, Levent and Russ Darrow Kia!
Terrible customer service in the “service” department! I’ve been trying to get a recall taken care of on my 2019 Kia Sorrento for over a year. The recall requires the tow hitch and wire harness to be replaced because they have been known to start on FIRE! They just keep telling me that they’ll get it ordered and then they never call me be back and when I call to check, they tell me that the part isn’t there.
One of the Service techs even told me one day that the work was already done and taken care ... Read More Google - Jun 2, 2026
This was our first time at this dealership and our experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions. He helped us from beginning to end and even helped us with details that we would not have noticed right away. We would recommend him and this location every time.
Lorenzo (Sales) was very nice and quickly helped me find the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomplished the goal of finding the right car for me
Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours.
What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever ... Read More DealerRater - May 29, 2026
"Would give zero stars if I could" review below. I brought my brand new 2025 Telly here for a check engine light for power train(1k miles). They had it 2 weeks, and kept telling me they were "looking at it tomorrow" or "it was looked at today" even though I had cameras on it and could tell it was never moved. After the 2 weeks, and me constantly asking, they said it was looked at and fixed in 20 minutes as all it needed was an update. Fast forward one week- my husband was driving on the ... Read More Yelp - May 22, 2026
*they contacted me after this review and have given me a few oil changes to reassess the service department. Will update my review when I have those experiences.
I brought my brand new 2025 Telly here for a check engine light for power train(1k miles). They had it 2 weeks, and kept telling me they were “looking at it tomorrow” or “it was looked at today” even though I had cameras on it and could tell it was never moved. After the 2 weeks, and me constantly asking, they said it was looked at and fixed in 20 minutes as all it needed ... Read More Google - May 22, 2026
I appreciated the individuals we worked with and the questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we had gotten to the financial person. It would have been good to know the cost sooner. We still bought it so it worked out. We did end up noticing a potential issue with the car after getting it off the lot.
10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction.
He was kind and easy to work with. Recommend him to others. Thank you, Antonio.
If there is any reliable cars around, I recommend this dealership to find the right one for you
I live in Sauk County and drove down to Madison to get an issue fixed with my Sorento which my main mechanic in Juneau County diagnosed for me. I spoke with Service Advisor Brendan Weesner on the phone about this matter beforehand and he assured me they could address this issue, but another Service Advisor, Ryan Myers, stated they would have to charge me $100 to diagnosis the problem because "it was not originally looked at by a Kia dealership." (Mind you, I already paid this $100 diagnostic charge to my main mechanic.) Myers stated Weesner was "new" ... Read More Google - May 4, 2026
Mike Krumm and Devon Montgomery are amazing to work with. Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and made sure to fit me with the best possible fit based my budget. Devon was also great as he came in
and said this is what we are looking at based on what you can pay are you comfortable with this before we proceed. They make your buying experience seamless. Thank you, both! I appreciate the honesty and the fact that you both ... Read More DealerRater - May 3, 2026
Excelente servicio, amabilidad, eficiencia. Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias
Michael Krumm helped me find exactly what I was looking for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working with him.
10 out of 10 would not recommend buying a vehicle from this dealership. I bought my car a few years ago, right off the bat I should have known it wasn’t worth my time. I have constant problems with my car ever since I had 7,000 miles on it. I have continued over the years to try and work it out with the dealership and every time I am less the satisfied. I have taken my car in multiple times for the same issue and they have absolutely no clue what is going on. Their poor excuses for problem solving are on ... Read More Google - Apr 19, 2026
Really Disappointed that it took 4 hours to complete an oil change. I had called in advance to make an appointment for an oil change on my vehicle nothing crazy got there at the time I was scheduled for then I proceeded to wait. After 2 hours I proceeded and asked a tech that was standing by the door if my vehicle was on a lift already, he told me that it was and someone was working on it. Two more hours proceded to pass after that and finally i saw my vehicle getting pulled out. I unfortunately had to miss an ... Read More Google - Apr 17, 2026
Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend!
I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle.
After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability.
What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still ... Read More DealerRater - Apr 1, 2026
Zach was straight forward and great to work with. He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehicle from this dealer and I enjoy the experience there.
The dealership was clean, comfortable, and offered snacks. The people were friendly and attentive to our needs.
Steve did a fantastic job for me. Understood what I was looking for in five minutes and showed me a car that had everything I needed, and actually more. He was extremely efficient and he's just a nice guy to work with. I'd be very happy to work with him again.
Freddy Rangel was super knowledgeable and helpful when I needed to do an emergency trade in on my broken down Kia Soul!! 10/10 recommendation