Meet Our Staff
Management
Alex Lallas
General Sales Manager
Drake Lallas
General Manager
Cassidy Fancher
Fixed Operations Director
Chad Bemis
New Car Sales Manager
Sales
Zackery Glynn
Salesperson
Michael Krumm
Sales & Leasing Consultant
Fredy Rangel
Salesperson
Stoyan (Tony) Takov
Salesperson
Everett Buol
Salesperson
Antonio Lopez
Sales Consultant
Steve Young
Salesperson
Eric Rangel
Sales & Leasing Consultant
Thomas Mickelson
Salesperson
Nicholas Reinke
Salesperson
Trevione Washington
Salesperson
Service
Joseph Kuckuk
Service Advisor
Eric Pieper
Service Advisor
Ryan Myers
Service Advisor
Jason Lee
Service Advisor
Brendan Weesner
Service Advisor
Finance
Devon Montgomery
Finance Manager
Anthony Anderson
Finance Manager
Administration
Autumn Gehrke
Receptionist
John Rudyanski
Office Manager
Meghan Peterson
Receptionist
Alex Lallas
General Sales Manager
Jun 23, 2026
Best car buying experience I have ever had!
Best car buying experience I have ever had! Easy process and friendly staff all the way around.
Apr 01, 2026
Had a great experience here!
Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend!
Mar 21, 2026
Very helpful highlight vehicle for me that definitely met
Very helpful highlight vehicle for me that definitely met my needs at a very good price point!
Nov 09, 2025
My daughter purches a car from Russ Darrow Kia of
My daughter purches a car from Russ Darrow Kia of Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everything she was looking for! Highly recommended!
Nov 08, 2025
Easy buying process and great service!
Easy buying process and great service! They made the buying process painless and quick. I would recommend.
Devon Montgomery
Finance Manager
Sep 12, 2026
Just picked up my latest vehicle from Kia.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
Jun 22, 2026
Worked with Steven Young to purchase a new 2027 Kia
Worked with Steven Young to purchase a new 2027 Kia Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We not only like the new Telluride but we are very pleased with the whole sales process. Thanks to Steven Young!
Jun 02, 2026
Lorenzo (Sales) was very nice and quickly helped me find
Lorenzo (Sales) was very nice and quickly helped me find the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomplished the goal of finding the right car for me
May 10, 2026
He was kind and easy to work with.
He was kind and easy to work with. Recommend him to others. Thank you, Antonio.
May 03, 2026
Mike Krumm and Devon Montgomery are amazing to work with.
Mike Krumm and Devon Montgomery are amazing to work with. Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and made sure to fit me with the best possible fit based my budget. Devon was also great as he came in and said this is what we are looking at based on what you can pay are you comfortable with this before we proceed. They make your buying experience seamless. Thank you, both! I appreciate the honesty and the fact that you both actually listened to me and made the entire process amazing?
Joseph Kuckuk
Service Advisor
Sep 12, 2026
Just picked up my latest vehicle from Kia.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
Mar 21, 2026
Very helpful highlight vehicle for me that definitely met
Very helpful highlight vehicle for me that definitely met my needs at a very good price point!
Mar 17, 2026
Joe is transparent, honest and extremely helpful.
Joe is transparent, honest and extremely helpful. I know I was stressing him out with all my questions and what-not but he answered every question with patience's, kindness, humility and understanding. Joe was thorough in the details of my vehicle and made excellent recommendations about me looking into a new vehicle which lead to me purchasing with Steve over in sales. It's hard to find mechanics and service you can trust so I will always be a client of Joe's! Super great guy to work with. Highly recommend.
Nov 09, 2025
My daughter purches a car from Russ Darrow Kia of
My daughter purches a car from Russ Darrow Kia of Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everything she was looking for! Highly recommended!
Jun 09, 2025
I use the dealership out of convenience, but they are
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know.
Zackery Glynn
Salesperson
Jun 20, 2026
I called ahead, car was brought to the front of the
I called ahead, car was brought to the front of the store. Sales associate, came out and within 10 minutes we were on a test drive.
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
Apr 01, 2026
I want to specifically call out the sales manager
I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons.
Apr 01, 2026
Zach was straight forward and great to work with.
Zach was straight forward and great to work with. He even went 140 miles to pick up my vehicle himself instead of sending someone else. That's customer service if you ask me! This is my second vehicle from this dealer and I enjoy the experience there.
Feb 03, 2026
Russ Darrow of Kia Madison was wonderful on helping us
Russ Darrow of Kia Madison was wonderful on helping us choose and buy our new car. Everyone was very respectful and professional.
Anthony Anderson
Finance Manager
Jun 23, 2026
Best car buying experience I have ever had!
Best car buying experience I have ever had! Easy process and friendly staff all the way around.
Jun 13, 2026
Levent made buying my first-ever brand new vehicle an
Levent made buying my first-ever brand new vehicle an amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire process was smooth, stress-free, and better than I could have hoped for. I truly appreciate his patience and professionalism and would highly recommend him and this dealership to anyone looking for a new vehicle. Thanks again, Levent and Russ Darrow Kia!
Apr 01, 2026
I want to specifically call out the sales manager
I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons.
Mar 23, 2026
Five stars for Russ Darrow Madison Kia!
Five stars for Russ Darrow Madison Kia! The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whole experience completely stress-free. The pricing was competitive, the vehicle selection was great, and the finance process was simple and efficient. We would not hesitate to recommend Russ Darrow Madison Kia, and be sure to ask for Lorenzo!
Mar 10, 2026
My salesperson, Steve Young was very good and I highly
My salesperson, Steve Young was very good and I highly recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer.
Michael Krumm
Sales & Leasing Consultant
Aug 14, 2026
I honestly don’t know where to begin.
I honestly don’t know where to begin. This was, without question, the worst and most frustrating car buying experience we’ve ever had. We spent weeks searching for the right vehicle for our son. Unfortunately, it happened to be at this dealership. From the very beginning, our salesperson, Michael Krumm, was incredibly disappointing. Communication was terrible. We constantly had be the ones to reach out. He never made us feel like he wanted our business, and several comments he made throughout the process were awkward and unhelpful. And at every opportunity, there was zero willingness to negotiate or work with us. At no point did he earn this commission. The vehicle gave it to him. We paid for our own independent pre-purchase inspection. It identified an issue that needed further diagnosis. Even with an independent inspection in hand, there was zero willingness to negotiate, discuss repairs, or even have a conversation about the findings. We were told, “It’s a used car,” and could either take it or leave it. Because it was the car we were looking for and it is a hard car to find, we ended up taking it, and will end up paying for the necessary repairs. The only positive thing I can say is that they were able to beat the interest rate on our pre-approved loan. However, the finance office did as they always do pushing hard with the usual sales pitch for overpriced add-ons and unnecessary protection packages, until we had to aggressively say NO! Two days after the vehicle was delivered, when we thought were were done and could put this dealership behind us, they discovered a title issue on their end that wasn’t caught until after the sale. Instead of resolving it before delivery, it became another inconvenience for our family to deal with. The employee who handled the situation did apologize and worked to correct it, but that didn’t change the fact that it should have never happened in the first place. Our son loves the vehicle, but that has nothing to do with this dealership’s sales experience or customer service. We bought it because they happened to have what we were looking for. The dealership didn’t earn our trust, and they certainly didn’t earn our recommendations or our future business.
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
May 03, 2026
Mike Krumm and Devon Montgomery are amazing to work with.
Mike Krumm and Devon Montgomery are amazing to work with. Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and made sure to fit me with the best possible fit based my budget. Devon was also great as he came in and said this is what we are looking at based on what you can pay are you comfortable with this before we proceed. They make your buying experience seamless. Thank you, both! I appreciate the honesty and the fact that you both actually listened to me and made the entire process amazing?
Apr 23, 2026
Michael Krumm helped me find exactly what I was looking
Michael Krumm helped me find exactly what I was looking for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working with him.
Nov 02, 2025
Transparency, professionalism, respect and trust equals
Transparency, professionalism, respect and trust equals more than a transaction. It translated into trusted advisor. We unsuccessfully shopped across several states from the DC metro area through Wisconsin and even northern Illinois. One Va dealer told us advertised prices were “ only to get you in the door and not real”. A relationship with Michael and Russ Darrow Kia with a phone call, though brief that phone call established the confidence that we could expect trustworthy people who would treat us with respect transparency and become more than just a single transaction with someone we could begin to count on for a longer term repeat business. We were able to identify a vehicle make an appointment and it was ready waiting for us when we flew in. So far the experience has been one of our better automotive buying experiences ever. They were fair and they were nice I will strongly recommend Michael and Russ Darrow Kia
Fredy Rangel
Salesperson
Sep 22, 2026
Freddy was a fantastic associate to work with on our Kia
Freddy was a fantastic associate to work with on our Kia Seltos purchase. I appreciated his honest insight, knowledge of the car, and no pressure purchase approach. Additionally, he offered to deliver to our house after your dealership hours, which was above and beyond. Thank you!
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
Apr 25, 2026
Excelente servicio, amabilidad, eficiencia.
Excelente servicio, amabilidad, eficiencia. Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias
Apr 01, 2026
Had a great experience here!
Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend!
Mar 30, 2026
The dealership was clean, comfortable, and offered
The dealership was clean, comfortable, and offered snacks. The people were friendly and attentive to our needs.
Stoyan (Tony) Takov
Salesperson
Mar 23, 2026
Five stars for Russ Darrow Madison Kia!
Five stars for Russ Darrow Madison Kia! The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whole experience completely stress-free. The pricing was competitive, the vehicle selection was great, and the finance process was simple and efficient. We would not hesitate to recommend Russ Darrow Madison Kia, and be sure to ask for Lorenzo!
Feb 02, 2026
Very appreciative.
Very appreciative. Tony Takov and the financial crew got me what i needed. Great service.
Nov 09, 2025
My daughter purches a car from Russ Darrow Kia of
My daughter purches a car from Russ Darrow Kia of Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everything she was looking for! Highly recommended!
Nov 01, 2025
Friendly service.
Friendly service. Very informative about our options. Didn't waste our time trying to upset us on something we didn't need. Delicious popcorn.
Oct 28, 2025
Amazing Experience with Tony at Russ Darrow Kia!
Amazing Experience with Tony at Russ Darrow Kia! I had such a great experience working with Tony at Russ Darrow Kia! From the moment I walked in, Tony made me feel comfortable and never once pressured me. He really listened to what I was looking for, took the time to answer all my questions, and helped me find the perfect car that fit both my needs and my budget. What really stood out was Tony’s honesty and how genuine he was throughout the process. He went above and beyond to make sure I understood everything and felt confident about my purchase. The whole Russ Darrow Kia team was friendly and professional, and they made the entire process smooth and stress-free. I absolutely love my new Seltos and couldn’t be happier with my experience. If you’re thinking about getting a new car, I highly recommend asking for Tony — he’s the best!
Eric Pieper
Service Advisor
Mar 23, 2026
Freddy Rangel was super knowledgeable and helpful when I
Freddy Rangel was super knowledgeable and helpful when I needed to do an emergency trade in on my broken down Kia Soul!! 10/10 recommendation
Oct 23, 2025
Eric was very knowledgeable and super helpful.
Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent.
Sep 03, 2025
Everett is fantastic to work with.
Everett is fantastic to work with. Very knowledgeable, friendly and makes the experience not so painful!! Super awesome to work with for sure!
Jun 08, 2025
They got the work done on time and as they promised.
They got the work done on time and as they promised. Very happy with service.
Jun 07, 2025
Honestly one of the best dealerships I’ve done business
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
Everett Buol
Salesperson
Jun 23, 2026
Best car buying experience I have ever had!
Best car buying experience I have ever had! Easy process and friendly staff all the way around.
Jun 02, 2026
This was our first time at this dealership and our
This was our first time at this dealership and our experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions. He helped us from beginning to end and even helped us with details that we would not have noticed right away. We would recommend him and this location every time.
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
Feb 05, 2026
Sale staff is knowledgeable and eager to help.
Sale staff is knowledgeable and eager to help. Worked with us to find the right vehicle that fit our needs and budget.
Nov 26, 2025
Everett is a rockstar!
Everett is a rockstar! He made the experience of purchasing our vehicle enjoyable. His knowledge and professionalism was evident from the moment we first met him. We were not sure what vehicle we were looking for but after discussing with Everett all the different options, we purchased the right vehicle for our needs. Thank you!
Antonio Lopez
Sales Consultant
Sep 02, 2026
Antonio was a pleasure to work with.
Antonio was a pleasure to work with. He was friendly, professional, and knowledgeable about the vehicle we purchased and made the process easy. We appreciated his responsiveness and proactive updates as well as him coordinating appointments so we could view, test drive, and sign documents over lunch breaks. He was patient and facilitated the process and let us make the decision without any pressure. Thank you Antonio!
Jul 02, 2026
Great people to work with and very friendly staff.
Great people to work with and very friendly staff. We felt very comfortable buying here.
May 29, 2026
Antonio was wonderful to work with, and I’m so glad I
Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours. What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever expect from a salesperson. Even after the sale, Antonio has continued to answer questions and check in to make sure everything is going well. That level of customer service is rare and truly appreciated. He is hands down the best car salesperson I’ve ever worked with, and I would absolutely recommend him to anyone looking for a vehicle.
May 13, 2026
10/10 on customer service.
10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction.
May 10, 2026
He was kind and easy to work with.
He was kind and easy to work with. Recommend him to others. Thank you, Antonio.
Drake Lallas
General Manager
Oct 23, 2025
Eric was very knowledgeable and super helpful.
Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent.
Jun 28, 2025
The team of Drake, Jonathan, and Michael pulled out the
The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demanding schedule was fantastic.
Apr 05, 2025
The Purchase process was fast and seamless-and we also
The Purchase process was fast and seamless-and we also got a good deal. We’d definitely recommend.
Mar 16, 2025
Quick and efficient work.
Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure.
Jan 12, 2025
I have a good satisfaction when I bring my car in for
I have a good satisfaction when I bring my car in for service. Great performance as a team. I would recommend to others
Cassidy Fancher
Fixed Operations Director
Sep 12, 2026
Just picked up my latest vehicle from Kia.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
Oct 23, 2025
Eric was very knowledgeable and super helpful.
Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent.
Oct 01, 2025
Antonio was great to work with and made it So easy and
Antonio was great to work with and made it So easy and the process was Smooth
Jun 19, 2025
Very good customer service, thanks for your services , I
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything
Jun 02, 2025
We have been trying to get a refund for a rental and it
We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t be getting another Kia is because I’ve lost all faith and trust in the dealership.
Steve Young
Salesperson
Sep 12, 2026
Just picked up my latest vehicle from Kia.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
Jun 22, 2026
Worked with Steven Young to purchase a new 2027 Kia
Worked with Steven Young to purchase a new 2027 Kia Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We not only like the new Telluride but we are very pleased with the whole sales process. Thanks to Steven Young!
Mar 24, 2026
Steve did a fantastic job for me.
Steve did a fantastic job for me. Understood what I was looking for in five minutes and showed me a car that had everything I needed, and actually more. He was extremely efficient and he's just a nice guy to work with. I'd be very happy to work with him again.
Mar 17, 2026
Steve is incredibly knowledgeable and kind, down-to-earth
Steve is incredibly knowledgeable and kind, down-to-earth and patient. He worked with me on trading in my old car for a new one and it was fate how it all came together! When I first came into Russ Darrow Kia for service on my old vehicle, Steve was the first person to introduce himself to me and made me feel very confident in how he can help if I want to get rid of my old vehicle. Well, two months later I was back with more issues (unrelated to the initial problem they resolved) and Steve was highly recommended by the service manager Joe (who is also incredible) to work with him. Steve handled my situation with care and transparency, and I wasn't in the best situation financially, but Steve informed me not to worry that his manager can make the impossible possible and so they have! I traded in my old beat up 2017 kia and drove off in a new 2022 Kia GT with little money down and their unwavering support. I highly recommend working with Steve when you come to Russ Darrow Kia. He's smart, humble, and really loves what he does and is honest but he doesn't quit and because of that I was able to finally have a safe car to drive moving forward.
Mar 10, 2026
My salesperson, Steve Young was very good and I highly
My salesperson, Steve Young was very good and I highly recommend him. The reason for 4 stars, trying to sell me an extended warranty and the gentleman had a hard time taking no for an answer.
Eric Rangel
Sales & Leasing Consultant
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
May 06, 2024
Sales guy war great.
Sales guy war great. Thank you so much. Could have been a faster process though, since we were paying cash.
May 11, 2022
Russ Darrow is trying to charge $10,000 over MSRP now to
Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of a business. They could earn a customer for life or try to take advantage of us for a day. They chose to try to take advantage. My guess is that Russ Darrow won't be in Madison much longer.
Sep 25, 2021
Great customer service! Eric was incredibly helpful in...
Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range.
Jul 31, 2021
We traded in our 2015 Kia Optima and the sale person said...
We traded in our 2015 Kia Optima and the sale person said what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying because we have had problems with it. No happy!
Chad Bemis
New Car Sales Manager
May 05, 2026
If there is any reliable cars around, I recommend this
If there is any reliable cars around, I recommend this dealership to find the right one for you
Apr 01, 2026
I want to specifically call out the sales manager
I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons.
Mar 23, 2026
Five stars for Russ Darrow Madison Kia!
Five stars for Russ Darrow Madison Kia! The entire buying process was fast and hassle-free. Our salesperson Lorenzo Natera was excellent. He was knowledgeable, personable, and made the whole experience completely stress-free. The pricing was competitive, the vehicle selection was great, and the finance process was simple and efficient. We would not hesitate to recommend Russ Darrow Madison Kia, and be sure to ask for Lorenzo!
Ryan Myers
Service Advisor
Dec 10, 2025
had my car in and out in a hour as promised service was
had my car in and out in a hour as promised service was professional, even got a high five! haven't had a dealership ever offer free high fives.
Sep 05, 2025
The dealership is very nice and clean, all the workers
The dealership is very nice and clean, all the workers are extremely helpful , never had any issues or problems. The salesman who sold me my Chevy Equinox ( Matthew Johnson) was extremely helpful as well, he was able to help me find a great affordable car . I would definitely refer people to him!
Sep 03, 2025
Everett is fantastic to work with.
Everett is fantastic to work with. Very knowledgeable, friendly and makes the experience not so painful!! Super awesome to work with for sure!
Autumn Gehrke
Receptionist
Sep 02, 2025
I had a great experience getting my “new to me” car!
I had a great experience getting my “new to me” car! Michael went above and beyond for me! 10/10 recommend!
John Rudyanski
Office Manager
Sep 12, 2026
Just picked up my latest vehicle from Kia.
Just picked up my latest vehicle from Kia. Steve is top notch. This was an absolute masterclass in customer care. He stepped into a challenging situation, problem-solved it seamlessly, and got every single detail lined up with precision. The entire Kia team is superb. These guys deliver a level of coordination and professionalism you can trust. They take the time to understand your needs to tailor a car specifically for you. This is solid work. If you want an effortless buying experience and elite service, it’s Kia on Odana Rd. Go see Steve.
