Customer Testimonials
Are you a victim of any kind of fraudulent activity kindly reach out to Rose Emily on her telegram https://t.me/Official_rose_emily or email her on [email protected] for help in getting back your lost funds.
Matt and Anthony were great to work with! Even stayed an hour past close to finish up the sale. Much appreciated Matt and Anthony!!!
I had a great experience leasing a new 2025 Kia Telluride with Michael Krumm. I came in knowing exactly what I wanted and asked for a quick, no-hassle process. Michael was responsive, professional, and personable throughout. He respected my time and needs, kept the process moving, and didn’t push any unnecessary sales pitches. I appreciated that he made everything feel smooth and low-pressure. I’ve had less-than-great experiences at this dealership in the past, but this time was genuinely pleasant thanks to Michael. I was in and out in about an hour and a half, and left with exactly the ... Read More DealerRater - Jul 10, 2025
This dealership is the best, I went to Janesville Kia and the salesman didn’t know hardly anything about the Kia K5 and wasn’t honest about the price. If you want honest people, you need to go to Russ Darrow Kia of Madison, they have great knowledge, are willing to give you the best deal possible and when you leave, you will be very happy.
The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demanding schedule was fantastic.
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything
These guys stepped in when a different, unrelated Kia dealership dropped the ball. The Russ Darrow team was incredible and got us taken care of with knowledge, professionalism, and even fun. Great crew and great experience at Russ Darrow Madison!
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know.
They got the work done on time and as they promised. Very happy with service.
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
The service was completed timely and of high quality. Service advisor Joe was friendly and informative.
It was fine so stop asking me to rate the visit. I've answered this twice already!
Freddy was extremely helpful. He listened to all my questions and answered them thoroughly. He was very knowledgeable.
Russ Darrow staff, Matt, Andrew and Devon, were great to work with. They were very helpful, knowledgeable and treated me fairly.
He’s friendly and informative and intelligent. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future.
Russ Darrow Kia has always been easy to deal with. I appreciate how they explain everything and don't take forever to check everything over and do an oil change.
Eric was very professional and helpful with the service to my car. The online booking process was simple as well.
Very friendly people, that went out of their way, to make my experience very great
Great service! I was very happy with the purchasing process. I recommend it to anyone.
We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t be getting another Kia is because I’ve lost all faith and trust in the dealership.
All parties involved were very professional Car done on time service guy joe. Explained everything
Pleasant experience purchasing my car. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system.
Made my appointment for oil change, tire, rotation, and track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but was told they would have to order the parts I needed from the recall. Not sure why they did not just schedule me for when the parts would be in. Additionally, was told that I needed a new air filter on my brand new five month old vehicle. When I question this, the service manager went to inspect the air, filtration himself and informed me that in fact, it ... Read More DealerRater - May 31, 2025
Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one
The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive.
Had a fantastic experience test driving and buying my new car here with Johnathan.
Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none.
I wish when there running more then a hour behind that they could tell you when you get there .
The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc.
The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2.
They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You ... Read More DealerRater - May 21, 2025
They take care of all the details
I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership
My wife and I had a wonderful experience leasing a new 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorough, knowledgeable, patient, and very pleasant to work with. 10/10 The one critique I have about the process is that Ross Darrow automatically added the Zilon and diamond extra packages raising the price of the vehicle by $2000. There was apparently no way to opt out of those. Overall, very happy with our experience.
Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines.
Everything about the service went very well. The person that helped me was very courteous and kept me posted on what was happening.
Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience.
Great attention to me as a customer and for care of my car. He is the most professional person in service and if possible I will only work with him.
I was thankful when I brought my car in for an oil change that they discovered the rodent damage, however the part they needed took a month to arrive so I was without a car for that time because they did not offer a loaner car. They also did not offer me any type of discount for any services because "the damage wasn't their fault." While the damage wasn't their fault, it was ridiculous that the part took a month to arrive and there was not even a thought of providing me a discount for making ... Read More DealerRater - May 16, 2025
Antonio is awesome!! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short amount of time. If you’re looking for someone to look out for you, he’s the guy!
Antonio is awesome!! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short amount of time. If you’re looking for someone to look out for you, he’s the guy!
Good service department friendly people brought my car in for oil change in and out in Good time with a car was too
I could die because them, I lost my brakes after a brakes change, the worst experience
The staff are terrific at Russ Darrow Kia, they are patient and provide timely professional assistance!
They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in.
I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service.
I came in to see about an issue with gears getting stuck and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was having, and the $3000 dollar repair didn’t fix the issue I brought my car in for. I was assured the car drove fine, but within 48 hours it was the same as before. I have called over multiple days and left messages with the dealer, but haven’t received any response.
Went for service and was told it would take 2-3 hours. I waited for over 5 hours and had to ask for the car wash at the end even though they said they would do it at the beginning. The guy at the front sales desk (not service desk) rolled his eyes at me when I asked for the car wash I was promised.
Overall the experience as a customer for the service department was worthy of 5 stars. However, the children’s area isn’t great, especially if you’re a family who doesn’t give their kids a screen everywhere you go.
Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend.
Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get.
As usual, the personnel were highly professional and my car was repaired as promised and on time. I've had work done on my Sorento at another Kia dealership and the experience was disappointing. So I come to Darrow even though it is a longer drive from my home.
Look. As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and attentive.
He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are??
The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue.
Very satisfied this time. Keep it up, but need to improve phone service.
I’m new to this dealership and we started out with a couple hiccups and Jess rectified everything with solutions while also going over and above! Thank you Jess, Cherie Maxwell
Great experience overall! My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with.
Our salesman was very knowledgeable and answered all our questions, helping us find the right vehicle for us. When it came to signing paperwork, they were overly persistent when trying to sell their extended warranty and would almost not take no for an answer.
I was in a hurry so I appreciated how quickly they got the work done.
my car has been in the shop for over 3 weeks. it had been stalling and diagnostics supposedly said it needed a new timing belt and associated parts. was told 3-5 days for parts to arrive and a day, maybe 2, to do the work. was also told i would be kept updated. I didn't hear from anybody for almost a week so I called. they said "oh yeah, parts are here and it should be in the shop tomorrow." another week later I was finally able to pick it up. $3k and 2 weeks after initial drop off i ... Read More Facebook - Apr 22, 2025
Amazing experience, it was my first time servicing here and Joe did a fantastic job of taking care of everything! They truly stand by on the top rated dealer label, will come back here in future! Highly recommend it if you are thinking of a place for your KIA!
Disappointed that I made an appt for oil change, tire rotation, and get a recall notice taken care of. After 2 hours they came out and said they didn’t have the part for the recall.
Scheduling was very easy. Staff was friendly and helpful. Everything went as I expected. No problems
Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality.
Good fast service. No wait. Very informative as usual. Been getting service here for over a decade now.
Fredy was great to work with! He was patient, friendly, and listened to our needs. We never felt pressured during the process.
Cassidy & Joe are so helpful and amazing! Very honest & professional and are on top of it when it comes to my vehicle and they provide excellent customer service. - Jen H
Russ Darrow is a great car repair shop! Clean, trustworthy, and a great waiting area.
Everyone was friendly and helpful. There was quite a lot of pressure put on us to buy the warranties and gap insurance. Other than that, everything was great!
Good service and a quick turn around on my unscheduled battery replacement. Overall very pleased.
Sales team was great and very attentive to my urgency and no pressure on buying a vehicle.
Very organized and no pressure. Went out of their way to make the deal work at a good rate. And I like my car!!
Greeted right away by Everett who helped thru all our questions and helped us confirm we had the right vehicle for our family (the Carnival SX). With having our kids with us, it was good to have the kids room and place for them to sit. The popcorn and coffee/hot cocoa was a nice plus too :). All in all, good experience all around.
The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly.
The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly.
The service was professional and friendly. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience.
The Purchase process was fast and seamless-and we also got a good deal. We’d definitely recommend.
Oil change and system updates shouldn’t take 2.5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least.
Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required.
Buying a new Kia went very smoothly. Our salesman, Michael, was very knowledgeable and helpful in finding us the car we wanted.
Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure.
My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entirely too high. I will do my best to never return to your business.
Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated.
Very attentive, very nice. And always looking for me the best deal about my budget.
I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly.
Amazing service by Eric. CONSTANT communication! Can’t thank him enough!
Very accommodating to the needs of your schedule, pleasure to have done business with them
Joe is the best and knows his job well. The free inspection video and car wash are a great plus.
